Since our core business is our Detec Next Video Management Software, we have very skillful employees and partners involved in software development. We can offer software development for special projects in order to customize security solutions. We are well experienced in integration projects. Either our Detec Next VMS can be upgraded with new tasks to become more of a full-scale security management system, or we can offer different forms of adaptations to ready-made software developer kits (SDKs, APIs, OPC) that will convert a 3rd party system into presenting e.g. live video or video alarms originating from Detec Next VMS.
With our long experience in the industry, our team is well prepared to give you all necessary sales support to make sure you can present offers with certainty and peace of mind. We can help design solutions from the ground up, suggest upgrades and improvements on existing systems, and help meet specifications. We are well experienced in assisting our dealers on tenders, providing documentation, solution descriptions, and suggestions on camera placements. We also assist our dealers with product presentations and site surveys if practicable.
Detec AS can offer technical support on different support platforms such as e-mail, phone, remote desktop and chat. Our technical support can offer guidance on all products purchased from our company. If we cannot help directly, we will handle all communication with our suppliers. Our technical support team have in-depth knowledge about our own software to handle all enquiries. If there are issues that cannot be resolved straight away, the support team has direct communication with our software development team. Case-by-case we will negotiate on service level topics such as number of support hours included in annual fee, committed response and resolution time, availability outside office hours, and number of times/hours with on-site support.
We recognize that from time to time, our dealers need help to deliver complex projects. Detec AS has technicians that can help with installation, configuration, run acceptance tests and do commissioning. When dealers buy both software and hardware from us, the Detec Next VMS is pre-installed on the hardware. However, more and more customers want to use their own servers and preferred hardware suppliers, and we can help with installation of Detec Next VMS on their hardware, either on-site or by remote desktop. Sometimes there are complex projects, such as a great number of cameras, particular video analysis requirements, great number of clients, video walls, many maps and sub-maps, wished for command buttons, automated command schedules, PTZ cameras with predefined positions etc. etc. Many of these requirements may not be everyday tasks for our dealers, and we can offer them our aid, either on-site or remotely via remote desktop. For the same reasons, we can also help out running acceptance tests and do commissioning on-site with our dealers.
On our software, our basic offer within paid version is access to service releases and new camera protocols and 100% trade-in value on upgrades of software products, e.g. from Core to PRO camera license. To get increased service level, we offer Software Update Agreements. With a software update agreement you get access to all the newest versions, service releases and camera/device protocols. A dealer who offer software update agreements will have an easier time giving support, as the dealer saves time on problem identification and solutions on one version as opposed to a number of different versions. With a software update agreement, the newest IP camera models are supported, and it is easier to add new hardware devices. Not only cameras, but also clients, network switches, sound sources, IO modules etc. etc. that may depend on upgrades. It will also be easier to replace recorders/servers with new ones adapted to the newest technologies and upgrades on OS. Another important factor is the economy. Detec AS wish to reward customers entering software update agreements since all parts benefit from it, meaning that it is always less expensive to have an update agreement than buying updates afterwards.
Detec AS can offer different kinds of training. As a standard, we offer training programs for our Detec Next VMS targeting end-users, installers and professional users/administrators. Our training for end-users includes repeating tasks, such as selecting cameras and split-views for live viewing, acknowledging alarms, performing searches with different search criteria to find and investigate events, adding recordings to archives etc. We also offer a training program that certifies technicians, enabling them to handle standard installation, configuration and service procedures. A certified technician will get prioritized handling for technical support, thus giving dealers with certified technicians an advantage. Being a certified dealer also has a great commercial value. If Detec AS is approached by end-customers, the company always recommends certified dealers. If there are tenders where Detec Next VMS is specified, it is very useful to be able to present newly dated training certificates for technicians. We also offer training programs for Detec Next VMS specialists, focusing on video analysis in particular, but also alarm configurations, such as alarm prioritization, alarm forwarding to other clients, alarm presentation on a video wall, setting up alarm schedules etc. etc. We can also offer general CCTV training or training sessions tailored to the customer's needs.
Detec AS can offer to do service repairs in its' own workshop. We have a long history of manufacturing our own PC-based recorders, and has in-depth knowledge about PC production and components. Recorders and servers are increasingly becoming barebone versions, where we only add our own configurations, but the expertise is still the same and evolving. Before starting service repairs, we always examine the problems first and give our recommendation on what solution is most cost-effective. We also offer service repairs on our suppliers' products, thus shortening the time in repair - a service quite rare today. If we are unable to repair in our workshop, we will handle all communication and logistics with the manufacturer. The same service repair team also handle all warranties, ensuring that warranty for equipment sent for service repair is properly checked.
From the start, Detec AS has been a distributor in its home-market. Today, we distribute brands like Sony, Hikvision, Arecont Vision, FLIR, JVC Kenwood, Fujinon, Computar, Ganz, Videotec, ZyXel, Veracity, Intel, Seagate, and Microsoft. Our long history as a distributor bear witness of a company which has made many strategically correct choices, one of which was to introduce E-Commerce at an early stage. Our webshop for dealers with login is available in both Norwegian and English and open to all nationalities. In our webshop, you find all Detec software and hardware, and all equipment you need to offer end-to-end video surveillance solutions - and more! If you do not have an account already, please register your dealer application here.
If you are an end-user or a consultant, and you have questions about products or you need help to design a system, don't hesitate to contact us. We gladly offer our expertise to help design solutions and specifications. Being involved with multiple international leading vendors, both as technology and distribution partners, we have access to loads of Architect & Engineering Specifications and documentation aimed precisely at consultants and customers who need to inform and specify to suppliers/installers what they need. Naturally, we have this kind of information available for our Detec software and hardware too. We take pride in defining the optimal solution for end-customers. We focus on your expressed needs, and combine it with an understanding of expectations based on a wide range of previous references, as well as product expertise based on long experience and in-depth knowledge about trends and technologies in the industry.
In august 1981, the company Ing. Firmaet Helgesen AS was established, named after the company's founder and current Managing Director, Mr. Knut Harald Helgesen. The company started off with sales and service of professional video products to the broadcasting and surveillance industry.
Over the years, the company has held a number of distribution rights, but perhaps the two most significant ones were signed in the mid 80s with Sony and JVC - partnerships that would have a long-lasting crucial importance. Sony has been for many years, and is today, the brand with the biggest volume share of all brands Detec AS represent.
Detec ASA was in its infancy a pioneer in the field of video motion detection, and was from the start collaborating with research scientists from Scandinavia's largest independent research centre, SINTEF. The company was established on the Oslo Stock Exchange with powerful end-user partners such as Telenor, Norwegian Directorate of Public Construction and Property (Statsbygg), Statkraft and The Norwegian Industrial and Regional Development Fund (SND) (now part of Innovation Norway)- all companies partly or fully owned by the Norwegian state.
In 1999, Ing. firmaet Helgesen AS acquired the total block of shares in Detec ASA. That year, the advanced video motion detection technology life-cycle was still very much in its' R&D phase, but with an increasing number of competitive products failing to hold big promises commercially. Ing. firmaet Helgesen AS was determined to increase efficiency and recover costs by making sure the software suite catered for more general purpose video surveillance.
In 2000, Ing. firmaet Helgesen AS decided to change its' name to the more international name VideoWeb1 AS. The purpose was to hold on to the great number of global early adopters of the advanced video motion detection technology. At the same time, the name change indicated a new era for the Detec software, and was also intended to signal a wider product range offered by the company, still maintaining sales and service of professional video products to the broadcasting and surveillance industry.
In 2006, Detec AS celebrated its' 25 year anniversary. The same year, the company was awarded an R&D prize from major telecom player Telenor, for its' development of a mobile solution using video analysis to generate alarms, SMS or MMS for guard notification, and data via 3G for viewing alarm events or live video - revolutionary technology at the time, especially adapted for the type of bandwidths and cell phones that were available. The same year, Detec AS formalized its' co-operation with Hikvision and became one of the first - if not the first - partner in Northern Europe. This relationship is still standing strong, even when Hikvision has grown to be the biggest overall video surveillance equipment manufacturer in the world. The same year Detec also looked into megapixel technology from multiple vendors, and wisely decided to formalize a collaboration with Arecont Vision both as technology partner and for distribution.
In 2007, the three year R&D project TEKVO (Technology for Specially Adapted Video Surveillance) started. The project was funded by The Research Council of Norway and the consortium members Detec AS (Project Owner), SINTEF (Project Manager), Hernis Scan Systems AS, Securitas Systems AS (now Stanley Security), Norsk Tipping AS (state-owned gaming company), Posten Norge AS (state-owned postal and logistics services company) and Afrisap (now Axitech) in South-Africa. The goals were to make a set of novel, robust, real-time video detection algorithms, a high level of automatic configuration, an optimized combination of sensor inputs, new hardware solutions based on combining CPU and GPU, and three pilot systems at end-user locations for evaluation and further development.
In January 2009, Detec AS launch their first version of their web-shop with login for registered dealers. The company realized that to improve information and logistics flow, with a wider selection of products with shorter life-cycles, a web-shop would be essential to stay competitive. Detec AS was one of the first video surveillance distributors in Norway to launch its own webshop for dealers. By now, it is a must-have in the industry.
The four year €3.5m project, called ADABTS or Automatic Detection of Abnormal Behaviour and Threats in crowded Spaces, was launched in August 2009. The project was jointly funded by the European Commission and the partners involved who formed an international consortium consisted of FOI (SE), BAE Systems (UK), Detec (NO), Home Office - Centre for Applied Science and Technology (CAST) (UK), Institute of Psychology – Ministry of the Interior (BG), SINTEF (NO), University of Amsterdam (NL) and TNO (NL). Detec was one of the industrial partners in the consortium and lead the work of exploiting research results. A key contribution was that the Detec Next software platform launched later would serve as the demonstration environment for research results. Read more here.
In November 2010, the Detec Fire solution appeared in an episode of TV science show "Schrødingers katt" on NRK. The Detec Fire solution was developed by Detec in close co-operation with Trøndelag brann- og redningstjeneste (TBRT - Trøndelag Fire & Rescue Service in Trondheim) and security installer Bravida Norge AS. The solution make use of radiometric thermal cameras for fire detection and pan, tilt, zoom cameras to verify alarm notifications. The Detec software is integrated with software used by central operators and the response teams so they can view alarm details before deciding on what actions to make. Combining radiometric thermal cameras with Detec's advanced video analysis gives a very low false-alarm rate.
On 12.12.2012, Detec officially presented Detec Next, the new generation video management software platform that is the core of the company's business today. The presentation and demonstration was held at SINTEF's premises in Oslo, and attracted numerous installers, end-users, consultants and integrators. Step-by-step, research results from R&D projects such as TEKVO and ADABTS have been implemented.
The FP7 EU-project ADABTS culminated in a final demonstration of a modular networked system at Kyocera Stadium at ADO Den Haag football club in the Netherlands on June 25th 2013. ADABTS successfully demonstrated that the situational awareness of a human operator can be improved by extending the video analysis across 3D space (multiple views/cameras), using tracking and multiple types of sensors (both video and audio). Most of the research results were demonstrated on the Detec Next software platform. Read more here.
Detec AS worked with researchers at SINTEF to develop a passenger counter using radiometric thermal cameras and strategically located optical sensors to provide an estimate of how long the queue will take to pass the security control at Værnes Airport (Trondheim, Norway). The solution was broadcast on science TV show "Schrödingers katt" on NRK, marking the success of the project. The project has been developed in close co-operation with Avinor at Værnes Airport and security installation company Bravida Norge AS.
In April 2016, Detec decided to launch their own camera range. Overwhelmed by the myriad of available models, many of Detec's customers felt comfortable about Detec defining a few varieties covering most of the installation scenarios. Detec decided to launch one bullet-camera model and one vandal-proof fixed minidome model, with more models on the sketch board ready for relevant projects. Private-branded cameras gave Detec the capability to offer end-to-end solutions globally without being concerned about distribution restrictions for branded cameras. At the same time, the company streamlined their production of recorders used with Detec Next software, launching a serie of what the company refers to as PC-NVRs.